Frekyl is software that automates how your team fills open caregiver shifts: it offers each shift to your own staff by text message or automated phone call and awards it using the rules your organization sets up. Caregivers reply from the phone they already carry, with no app or login, and managers see every offer and answer in the Frekyl web app. Here is how it works in hospitals and long-term care, and how to set it up so the right person gets the shift.
Why open caregiver shifts are hard to fill
A caregiver calls off before an early shift, and the unit still needs the same number of hands on the floor. Someone has to find a qualified replacement, fast, without breaking overtime limits or skipping the people who should be asked first.
When that work runs through a unit phone, a personal contact list and a group text, it stalls. Calls go to voicemail, replies land in different places, and no one can see who has already been asked. The charge nurse or scheduler ends up chasing answers instead of running the shift.
How Frekyl helps: the call-off and the open shift live in one workflow. Caregivers report an absence by text or automated call through Frekyl Absence Reporting, and the open shift can move straight into filling.
How Frekyl automates an open caregiver shift
- The absence is logged. A caregiver texts or calls once; Frekyl records who is out and for which shift, and alerts the right managers by SMS, email or in the web app, according to your routing rules.
- The open shift goes out. Frekyl offers it to your staff by text message or automated phone call, so it reaches caregivers who never open a work app.
- Caregivers reply from their phone. They answer the text or the call; there is nothing to install and no password to remember.
- The shift is awarded by your rules. Frekyl applies the eligibility rules you set up and the award method you choose, such as seniority, fewest hours, first response or manager approval.
- Coverage is confirmed and recorded. The caregiver who gets the shift is notified, the manager sees it covered, and every offer and reply is kept on record.
See the full workflow on the Shift Filling page.
Set rules that fit caregiving
The right caregiver for a shift depends on your organization, not on software defaults. In Frekyl, your team builds the eligibility rules, for example:
- the unit, site or role the shift belongs to
- credentials or qualifications the shift requires
- seniority, where your agreement or policy uses it
- rest and overtime limits
How Frekyl helps: once the rules are set, every offer follows them the same way, every time, so managers spend less time checking lists and fewer offers reach someone who could not have taken the shift.
When no one on staff can take it
Some shifts will not be filled internally. Instead of starting a second round of calls, the shift can move to the staffing agencies you work with.
How Frekyl helps: with Agency Connect, internal filling and agency escalation run in one workflow. Frekyl offers the shift to your own staff first, then contacts the staffing partners you choose if it is still open.
See coverage risk before it becomes a gap
One call-off is manageable; three on the same unit can put a shift below safe staffing. Knowing early gives managers time to act.
How Frekyl helps: Coverage IQ alerts the right people when absences push a unit or role past the staffing thresholds you define.
Frequently asked questions
Do caregivers need a smartphone app to pick up open shifts?
No. Frekyl sends shift offers by text message and automated phone call, so caregivers respond from any phone with no app or login.
Can we control who is offered a shift first?
Yes. Your team sets the eligibility rules and award method in Frekyl, such as seniority, fewest hours, first response or manager approval.
Can Frekyl work without our scheduling or HR system?
Yes. Frekyl can run on its own, and integrations with HR, payroll and workforce systems can be added later.
Automate your next open shift with Frekyl
See how Frekyl handles call-offs and open shifts for healthcare teams, or book a demo and bring your current callout process.
