Manufacturing & Logistics

Keep production moving when the schedule changes

Frekyl automates absence reporting, shift-filling callouts, workforce notifications and staffing escalation — so manufacturing and logistics teams can respond to call-offs without phone trees, spreadsheets or manual chasing.

SMS & IVR
No employee app
Your callout rules
An employee texts Sick to Frekyl Attendance and sees their year-to-date absence count, a plant supervisor receives a coverage alert for Forklift Operator at Warehouse Dock 4 and replies FILL to text twelve qualified operators, and the shift is awarded to M. Alvarez seven minutes later
The operational problem

A single call-off can disrupt an entire shift

The absence is rarely the problem. What follows it is — and every step of it is manual.

An operator calls off
A voicemail, a text to a supervisor’s personal phone, or a message in a group chat nobody owns.
05:38
The supervisor finds out late
Often at handover, sometimes after the line has already started short.
Delay
Someone starts making calls
A scheduler or shift lead works down a list, leaving voicemails and waiting for callbacks.
Manual
Eligibility has to be checked by hand
Seniority, rest rules, overtime limits, qualifications — against a roster and a memory of the agreement.
Risk
The position stays open
The window to fill it cleanly closes while the calling is still going on.
Unfilled
Overtime or agency labour gets pulled in
The expensive option becomes the only option, because the cheap one ran out of time.
Cost
Throughput takes the hit
A balanced line runs slower, a wave ships late, and nobody has a record of why.
Downtime
Frekyl automates the communication at every step of that chain

The rules stay yours. The calling, chasing and record-keeping stop being anyone’s job.

Book a demo
Absence Reporting

Know about the absence immediately

Operators report by text or automated call — no app to install, no login to remember. The absence lands as a structured record and the right supervisors know before the shift starts.

Report by text or automated call
No app to install, no login, no account to maintain — so it works on the first attempt, at any hour.
Guided prompts capture what you need
Reason code, shift, dates and expected return, against your own absence policy rather than a generic list.
Alerts follow your routing rules
Supervisors, shift leads and HR are notified by area, shift and role — not broadcast to an inbox nobody watches.
Acknowledgement stops the escalation
One tap confirms receipt. If nobody acknowledges, it moves to the next name in the chain.
Employees can see their own record
Where configured, an operator sees their year-to-date absence count during the call-off, before completing it.
Explore Absence Reporting →
What’s the reason for your absence?
Sick
Personal Day
Family Emergency
Medical Appointment
Date of absence
May 27, 2026
Expected return date
May 28, 2026
Next
1
2
3
4
5
6
Or by automated call
Same prompts, same record — for anyone on a flip phone or a landline.
Shift Filling

Move from call-off to coverage automatically

The callout runs itself — and only reaches people your rules say are eligible.

1
Absence reported
The call-off arrives by SMS or IVR and is recorded against the shift.
2
Open shift identified
The vacancy is raised against the minimum staffing set for that line or department.
3
Eligibility applied
Your rules filter the pool before any message goes out — credentials, rest, overtime, agreement terms.
4
Offers sent
Eligible employees receive the offer by SMS or automated call, in the order you have set.
5
Awarded and confirmed
Award logic selects the recipient. The employee and the supervisors are both notified.
Award logic you configure
First come
Seniority
Fewest hours
Credentials
Site or location
Collective agreement terms

Frekyl executes the callout procedure. Which rule applies, and in what order, is yours to set — per site, per department, per shift.

Explore Shift Filling →
Callout · Line 4
closes 09:00
Eligible pool
41 of 892
M. Reyes
Awarded
J. Tran
6 yrs
A. Kowalski
4 yrs
Awarded by
Seniority · 11 yrs
Rules-based operations

Built for the rules your operation already follows

Most plants do not need a new way to allocate overtime. They need the procedure they already have to run without a supervisor working a phone list at five in the morning.

You define the rules. Frekyl runs the process.
Frekyl automates the communication and the workflow.
Configurable per site and department
7 rule types
✓
Seniority order
✓
Qualifications and credentials
✓
Overtime rules and limits
✓
Employee groups
✓
Facilities and sites
✓
Departments and lines
✓
Collective agreement procedures
Combine as many as your procedure requires — Frekyl executes them in the order you set.
Coverage IQ

Know when coverage is becoming a risk

Set the minimum staffing each line, cell or department needs. Coverage IQ watches projected coverage against those thresholds and alerts the right people when it is approaching or reaching them — so the gap surfaces while there is still time to act.

Thresholds per line, cell, role and shift
Alerts to the people who own that area
Part of the Frekyl platform, alongside absence reporting and shift filling
Projected coverage
Line 4 · next 5 shifts
Minimum 88%
100
88
70
Mon
Tue
Wed
Thu
Fri
Thu and Fri are projected below the minimum. Supervisors alerted.
Agency Connect

Escalate to staffing agencies without starting over

Internal first. Then agency — in the order you have agreed, in the same workflow.

Internal callout
41 eligible · window closed unfilled
Step 1
Preferred agency
Request sent automatically, per your order
Step 2
Next agency in sequence
If unfilled after your set interval
Step 3
Internal coverage is attempted first, by your own callout procedure.
Escalation follows the sequence and intervals you define — not a fixed order.
Preferred agencies are prioritised the way your agreements specify.
The whole escalation stays in one workflow, with one record, instead of moving to phone and email.
Explore Agency Connect →
Broadcast Notifications

Reach the workforce when operations change

Separate from absence reporting and shift filling — for the times you need to tell a site, a shift or the whole workforce something, and know it landed.

Plant closure
Severe weather
Delayed start
Safety update
Site-specific notice
Urgent shift change
Explore Broadcast Notifications →
A broadcast sent at 04:52 — Plant 2 opening delayed to 08:00 due to overnight weather — reaching 412 recipients at Plant 2 by SMS and voice, with 408 of 412 delivered
Why SMS and IVR

No workforce app required

Adoption is the quiet failure point in workforce tooling. On a plant floor or in a distribution centre, the fastest channel is usually the one people already use every day.

Mixed digital adoption
A plant workforce spans people who live on their phone and people who do not. SMS and voice reach both.
Deskless by definition
Operators, pickers and drivers are not at a computer. They are on a line, in a bay or in a cab.
No corporate email
Many hourly employees have no work email address, so email-based notification never reaches them.
Shared and personal devices
Nothing to install on a shared device, and nothing an employee has to log into on their own.
Faster to reach
A text lands without being opened. An automated call reaches someone who has not looked at a screen.
Nothing to roll out
No app distribution, no password resets, no onboarding session before the workflow can be used.
Integrations

Works alongside the systems you already use

Frekyl runs standalone. Where integrated, workforce and absence data can flow between Frekyl and your existing HR or workforce systems.

Explore integrations →
Workday, UKG, SAP, Dayforce, Microsoft Dynamics 365, Oracle, Zenefits and BambooHR connecting into Frekyl, with ADP, Paychex, Paylocity, Gusto, Snowflake and Google BigQuery connecting out
Who this is for

Operations where the shift cannot simply run short

Manufacturing

One missing operator on a balanced line slows every station downstream. Where production is credential-dependent — aerospace, regulated food production — only qualified people can cover the station at all.

Discrete
·
Aerospace
·
Automotive
·
Food production
Logistics & distribution

Throughput targets do not move because someone called off. Warehousing and distribution centres need coverage resolved before the first wave, not during it.

Warehousing
·
Distribution centres
·
Third-party logistics
24/7 and continuous operations

Nights, weekends and rotating patterns — where a call-off at 02:00 still needs a supervisor to know and a shift to be filled.

When someone calls off, the operation still has to run

See how Frekyl can automate the communication around absence reporting, open-shift coverage and workforce notifications.

What we’ll work through
Your shift patterns and minimum staffing
Your callout and award procedure
One real call-off, walked end to end