Oil & Energy

Keep critical shifts covered across every site

Frekyl automates absence reporting, open-shift outreach, staffing escalation and workforce notifications — so oil and energy operations can respond quickly when coverage changes.

SMS & IVR
Multi-site
Your callout rules
Refinery or plant operations at shift change
Open shift
North Refinery · Nights
Eligible contacted
14 by SMS & IVR
Awarded
R. Castellanos · 06:41
Distributed operations

One call-off can affect more than one crew

Coverage is rarely a single-site problem. The replacement pool is smaller, further away and often already working — and the window is no longer for it.

Coverage by site · next shift
4 sites
Site
Open
Status
North Refinery
0
Covered
Terminal 3
1
Callout running
West Field Ops
3
Escalating
Compressor Station 7
1
Callout running
Smaller pools, longer distances

A remote station may have a handful of qualified people within travel time. Working that list by phone spends the window you had.

Shift handoffs that cross sites and crews
Overtime pressure concentrated on the same people
Weather disruption that changes coverage without notice
Urgent staffing changes communicated by phone and radio
01
Absence Reporting

Know about the call-off as soon as it happens

Employees report by text or automated call — no app, no login — at any hour, from a plant floor or a remote site. Frekyl turns it into a structured, timestamped record and notifies the right people before the shift starts.

Reported by SMS or IVR — nothing to install or log into
Structured prompts capture site, shift, reason and expected return
Supervisors and schedulers for that site are notified automatically
Acknowledgement stops the escalation; silence moves it on
Every step timestamped and auditable against the shift
Explore Absence Reporting →
Frekyl Attendance
Text Message · SMS · Today 04:38
Sick
Please reply with your Employee ID to report your absence.
4417
Thanks. Recorded for Terminal 3, Nights 18:00. Expected return Sep 22. Your supervisor has been notified.
02
Shift Filling

Turn the absence into a coverage workflow

1
Open shift identified
Raised against that site, crew and shift.
2
Eligible pool built
Filtered by the rules you configure.
3
Outreach sent
By SMS and automated call, in your order.
4
Responses collected
Recorded against the shift as they arrive.
5
Award logic applied
Your configured rule decides who is awarded.
6
Both sides notified
Employee and managers confirmed together.
Eligibility your team configures
Site
Role
Qualification
Seniority
Hours worked
Overtime considerations
Union requirements

The customer defines the staffing rules; Frekyl automates the communication and workflow.

Callout · Terminal 3 · Nights
opened 04:39
Eligible after rules
14/ 186
R. Castellanos
AWARDED
T. Iwu
Accepted
D. Brannigan
Declined
Awarded by
Seniority
Confirmed
06:41
Coverage IQ

Know when staffing coverage is becoming a risk

Set how many absences each site or crew can absorb. Coverage IQ counts absences against that threshold and alerts the people who own the area while there is still time to act.

Thresholds per site, crew, role and shift
Alerts routed to the supervisors responsible for that area
Absences against threshold
Next shift · all sites
Site
Abs
Limit
North Refinery
1
5
20%
Terminal 3
2
4
50%
West Field Ops
3
3
100%
Compressor Stn 7
1
2
50%
West Field Ops has reached its absence threshold. Area supervisors alerted.
Broadcast Notifications

Reach every crew when conditions change

Weather closes a road, a site stands down, a start time moves. Send it to one site, one shift or the whole workforce by SMS and voice — and see what was delivered.

Plant or field site in severe weather
Severe weather
Site closure
Delayed start
Emergency notice
Schedule change
Site-specific update
Broadcast · all sites
05:07
Ice on the access road to West Field Ops. Day shift start moved to 09:00. Do not travel before then.
Recipients
613
Delivered
604
By voice
88
Sent to every crew on the roster at once — by text, and by automated call.
Contractor escalation

Escalate beyond the internal roster when needed

Internal crews are contacted first, by your own procedure. If the shift is still open, escalation moves outward in the sequence and intervals you define — same workflow, same record.

1
Internal roster, same site
The eligible pool at that location, in your award order.
2
Qualified staff at nearby sites
Where your rules allow cross-site coverage.
3
Contractor or staffing partner
Requested automatically, preferred partners first.
App-free communication

Reach field and plant teams without another app

The channel that already works on a plant floor, in a truck or at a remote station.

Deskless by default

Operators, technicians and field crews are not at a computer during a shift.

Remote locations

Automated voice reaches people where data coverage is thin or unreliable.

Shared devices

Nothing to install on a shared terminal, nothing to log into personally.

Mixed adoption

A workforce spanning smartphones and flip phones is reached the same way.

Operating environments

Built for operations that cannot simply pause

Wherever the shift depends on who is qualified, available and close enough to get there.

Refinery or processing facility
Oil, gas & refining
Upstream, terminals and processing — where a control room or unit position has to be staffed by someone qualified for it.
Also built for
Utilities & energy production
Generation and distribution operations running continuously.
Field services
Dispersed crews where the nearest qualified person may be an hour away.
Maintenance operations
Turnarounds and planned work where a missing trade stalls the sequence.
24/7 industrial sites
Nights, weekends and rotating patterns across every location.
Integrations

Works alongside the systems you already use

Frekyl runs standalone. Where integrated, workforce and absence data can flow between Frekyl and your existing HR or workforce systems.

Explore integrations →
Workday, UKG, SAP, Dayforce, Microsoft Dynamics 365, Oracle, ADP, Paychex, Paylocity, Snowflake and Google BigQuery shown alongside Frekyl

When coverage changes, critical operations still have to run

See how Frekyl can automate the communication around absence reporting, shift coverage and workforce notifications across complex operations.

What we’ll work through
Your shift patterns and minimum staffing
Your callout and award procedure
One real call-off, walked end to end