From employee call-offs and shift coverage to Broadcast Notifications, Forms, integrations and implementation — answers to the questions we hear most often.
The short version of what Frekyl is and who it is for.
Frekyl closes the gap between when an absence happens and when the shift actually gets covered. Instead of a patchwork of disconnected apps, phone chains and manual guesswork, absence reporting and shift filling run as one automated workflow — so coverage gaps surface and get resolved before they reach the floor.
Operations that run on shifts, where an unfilled position is felt immediately — manufacturing and logistics, healthcare, oil and energy, and the public sector. The people who feel the problem first are plant and operations managers, schedulers, shift supervisors, workforce planners and HR teams. It suits frontline, hourly, deskless and distributed workforces, including unionized environments where seniority and callout order have to be followed exactly, and multi-site operations where each location runs to its own rules.
Frekyl helps reduce manual phone trees, voicemail handling, disconnected spreadsheets, one-off texts, and fragmented workflows around absences, shift coverage, workforce communication, and employee response collection.
Results depend on which workflows you connect and how your operation runs today. Organizations that move off manual coordination commonly target improvements in the range of a 30–40% reduction in absenteeism, around 30% less overtime, a substantial drop in no-call no-shows, and supervisors getting roughly 10–12 hours a week back from chasing coverage. Those are indicative industry figures rather than guaranteed Frekyl outcomes. To model your own, run your numbers through the ROI calculator.
No. Frekyl products can complement each other, but customers can use individual capabilities based on their operation.
No. Core employee workflows can be handled through SMS and automated IVR without requiring an app or separate login.
What using Frekyl actually looks like for the person on shift.
Employees can interact through standard SMS, automated IVR calls, and mobile web links depending on the workflow.
SMS and IVR workflows do not require a smartphone. Mobile Forms accessed through a web link require a compatible browser-enabled device.
Yes. Absence Reporting can support automated IVR as well as SMS.
Where configured, employees can see their own current absence count or history as part of the call-off workflow.
Core employee-facing SMS and IVR workflows do not require a separate Frekyl login.
Capturing the call-off and getting it to the right people.
Employees can report an absence through SMS or automated IVR using guided prompts.
Depending on configuration, the workflow can collect items such as reason, date, shift, expected return, and other customer-defined information.
Notifications can be routed to appropriate managers, HR, or other designated contacts according to the customer’s configured workflow.
Where configured, acknowledgement can stop an escalation chain.
Yes. Absence activity is recorded with timestamped workflow history.
Yes. Absence Reporting can operate as a standalone product.
Building the eligible pool, sending offers and awarding the shift.
Customers configure eligibility logic such as role, department, site, qualifications, credentials, employee group, seniority, hours, overtime, or other applicable criteria.
Employees can be contacted through SMS and/or automated IVR.
Customers can configure award logic such as first response, seniority, fewest hours, manager approval, or other supported rules.
Yes, where the customer enables an automatic award workflow. Manager approval can also be used.
Frekyl can support customer-defined rules such as seniority, eligibility, and award logic. Frekyl does not interpret collective agreements or determine legal requirements.
Yes. It can be standalone or connected to Absence Reporting.
Threshold monitoring and alerting — not prediction.
Coverage IQ helps alert designated users when customer-defined staffing thresholds are reached.
Thresholds may be configured by role, department, site, facility, or other supported workforce grouping.
No. The customer defines the threshold.
Frekyl can notify the configured managers or HR contacts so the organization can begin its chosen response workflow.
No. Coverage IQ is threshold-based monitoring and alerting. It does not forecast staffing or make predictive recommendations.
No. Coverage IQ is part of the Frekyl platform and is available across plans.
Escalating to your own staffing partners when internal cover runs out.
Agency Connect allows a customer to continue a coverage workflow from internal staffing into its selected staffing agency partners.
No. Agency Connect works with the customer’s own preferred or approved staffing partners.
Yes. Customers can configure internal coverage first and then escalate to agency partners if the shift remains open.
Yes. Customers can configure a wait period before agency fallback.
Depending on configuration, requests may include items such as pay rate, notes, certifications, PPE requirements, or special instructions.
No.
Reaching the workforce when operations change.
Examples include severe weather, closures, schedule changes, site updates, policy changes, urgent notices, and general workforce announcements.
Broadcasts can be sent through SMS and/or automated IVR.
Yes. Customers can target relevant employees, teams, sites, or groups according to their configuration.
Frekyl can provide delivery and acknowledgement visibility where supported.
No. SMS and voice delivery depend on carriers, devices, connectivity, and other conditions outside Frekyl’s control.
Yes. A Broadcast can be paired with a follow-up Form when structured employee responses are needed.
Mobile forms, acknowledgements and structured responses.
Examples include policy acknowledgements, document acknowledgements, safety incident and near-miss reporting, overtime availability, employee check-ins, and operational surveys.
Forms can be distributed through SMS links or shared web links where appropriate.
Yes, where a Form includes photo upload.
Yes. Forms can show states such as Sent, Open, Replied, and Pending.
Yes.
Yes, where supported by the workflow.
Yes. Responses can be exported for further review.
Frekyl may use AI-assisted import to convert existing PDF, Word, or pasted form content into an editable draft. Drafts should be reviewed and edited before launch.
Forms can capture structured, timestamped acknowledgements. Whether that satisfies a particular legal or regulatory requirement depends on your own use case, and should be assessed by your legal and compliance teams.
How Frekyl sits alongside the systems you already run.
Current integrations include ADP, Amazon Redshift, BambooHR, Dayforce, Google BigQuery, Gusto, Microsoft Dynamics 365, Oracle, Paychex, Paycor, Paylocity, SAP, Snowflake, UKG, Workday and Zenefits. That list reflects what is already built — it is not a limit. If your system is not shown, talk to us about integrating with it.
No. Frekyl is designed to work alongside existing workforce systems.
Where integrated, workforce and absence data can flow between Frekyl and existing systems. Specific behaviour depends on the integration and the configuration agreed with your team.
Where to find our commitments and documentation.
Our handling of personal information is described in the Privacy Policy. Where Frekyl processes data on behalf of a customer, the parties’ obligations may also be governed by the Master Service Agreement or another applicable written agreement.
Our current subprocessors, what each is used for and where processing takes place are listed on the Subprocessor page.
No. Our position on disclosure and sale of personal information is set out in the Privacy Policy, which is the authoritative source.
A Data Processing Addendum can be discussed as part of your contractual documentation. Contact support@frekyl.com and we will route the request to the right team.
Yes. Our availability and technical-support commitments are published in the Service Level Agreement.
Email support@frekyl.com and your request will be routed to the appropriate team.
How Frekyl is priced and what rollout involves.
Frekyl is priced on annual communication volume rather than per seat. Four plans — Starter, Growth, Advanced and Enterprise — each carry an annual communication-credit allocation, and pricing is quoted separately based on your usage and requirements. See the pricing page for detail and a usage estimate.
Yes. Coverage IQ is part of the platform and is available across plans.
Yes. Products such as Absence Reporting or Shift Filling can be used independently and connected later if it suits your operation.
Implementation is typically measured in weeks rather than months. Exact timing depends on workforce size, configuration, integrations, and rollout requirements.
Yes. Frekyl can support multi-site and distributed operations.
Where supported, customers can configure workflows around different sites, employee groups, or operational requirements.
Already using Frekyl? Start here.
Visit the Help Centre or email support@frekyl.com.
Email support@frekyl.com with a description of the issue, the affected site or workflow, and the time it occurred.
Check the System Status page, or contact Frekyl Support if you suspect a service issue.
Speak to your Frekyl contact, or email support@frekyl.com.
Admins and supervisors sign in at app.frekyl.com. If you have forgotten your password, use the “Forgot your password” link on that page. For anything else, troubleshoot through the Help Centre or email support@frekyl.com.
Book a thirty-minute walkthrough and we will answer it against your own operation — your workforce, your rules, your systems.
